Refund and Returns Policy

At A&S Creations, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.

1. Eligibility for Returns

• Time Frame: Returns are accepted within 5 days of the original purchase date.
• Condition: Items must be in new, unused condition with all original packaging, accessories, and manuals included.
• Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all returns.

2. Non-Returnable Items

• Personalized or Custom Orders: Items that have been personalized or custom-made to your specifications.
• Clearance Items: Items marked as final sale or clearance.

3. Return Process

• Initiate a Return: To start a return, please contact our customer service team at asoutdoors@ascreations.in  or call us at +91 81301 85485. Provide your order number and the reason for the return.
• Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
• Shipping: Ship the package to the return address provided in the return instructions. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item).

4. Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Restocking Fee: No restocking fee will be applied for returns that meet our return policy criteria.

5. Exchanges

• Exchange Requests: If you would like to exchange an item for a different model, size, or colour, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

• Inspection: Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Resolution: We will arrange for a replacement or refund at no additional cost to you for items that are damaged or defective.

7. Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at asoutdoors@ascreations.in or call us at +91 81301 85485.

This return policy is designed to provide clear and concise information for our customers and ensure a smooth and satisfactory return process. Thank you for shopping with A&S Creations!